At Jemmli, customer satisfaction is important to us. We aim to provide a smooth and reliable shopping experience while ensuring fair return and refund procedures for eligible orders.

This Refund & Return Policy explains the conditions for returns, exchanges, refunds, and damaged item claims for purchases made through the Jemmli website.

By placing an order with Jemmli, you agree to the terms outlined in this policy.

Return Eligibility

Customers may request a return or exchange for eligible products under the following conditions:

  • The product is unused and in its original condition.
  • Original packaging, accessories, and included materials are intact.
  • The return request is submitted within the allowed return period.
  • The product does not fall under non-returnable categories.

Jemmli reserves the right to inspect returned items before approving any refund or exchange request.

Non-Returnable Items

Certain products may not qualify for returns or refunds, including:

  • Used or damaged products after delivery
  • Opened hygiene or personal-use items where applicable
  • Products missing original packaging or accessories
  • Clearance or final sale items
  • Customized or special-order products
  • Gift cards or promotional items where applicable

Additional restrictions may apply depending on product type.

Damaged Or Incorrect Products

If a customer receives:

  • A damaged product
  • A defective item
  • An incorrect order

the customer should contact Jemmli as soon as possible with:

  • Order information
  • Product photos where applicable
  • A description of the issue

Our support team will review the request and provide appropriate assistance, including replacement, exchange, store credit, or refund eligibility when applicable.

Return Request Process

To request a return or exchange:

  1. Contact the Jemmli support team through the Contact Us page.
  2. Provide your order number and product details.
  3. Wait for return instructions and approval confirmation.
  4. Return the eligible item according to the provided instructions.

Unauthorized returns may not be accepted.

Refund Processing

Approved refunds may be processed through the original payment method when applicable.

Refund timelines may vary depending on:

  • Payment provider processing times
  • Banking procedures
  • Payment method used
  • Order verification requirements

Shipping fees and service charges may be non-refundable unless the return is caused by an error from Jemmli.

Exchanges

Eligible products may qualify for exchanges based on:

  • Product availability
  • Size or variant availability where applicable
  • Condition of returned products

Exchange requests are subject to review and approval.

Delivery & Return Shipping

Customers may be responsible for return shipping costs unless:

  • The wrong item was delivered
  • The product arrived damaged
  • The issue resulted from a Jemmli fulfillment error

Shipping fees paid during the original purchase may not always be refundable.

Order Cancellations

Orders may only be canceled before processing or shipment confirmation.

Once an order has been prepared or shipped, cancellation requests may no longer be possible.

Jemmli reserves the right to cancel orders in situations including:

  • Product unavailability
  • Pricing errors
  • Suspicious transactions
  • Payment authorization issues

Refused Deliveries

If a customer refuses delivery without valid reason, associated shipping or handling costs may be deducted from any eligible refund where applicable.

Policy Updates

Jemmli reserves the right to modify or update this Refund & Return Policy at any time without prior notice.

Updated versions will be published on this page.

Contact Support

For questions regarding returns, refunds, exchanges, or damaged products, customers may contact Jemmli through the official Contact Us page.

Closing Statement

Jemmli remains committed to providing reliable customer support and fair solutions for eligible return and refund requests across Lebanon.